These terms apply to the Home Scarlet website and application, operated by Aloha Senior Home Care(“we”, “us”). By using Home Scarlet you agree to them.
1. Agencies with a signed agreement
If your agency has a signed subscription or services agreement with us, that agreement governs your agency’s use of Home Scarlet and takes priority over these terms wherever they differ.
2. What Home Scarlet is
Home Scarlet is software for home care agencies: scheduling, client and caregiver records, visit records, billing, hiring, and communication tools. It provides tools, records and reports.
The agency remains responsible for the care it delivers, for its employment, payroll and billing decisions, and for complying with the laws that apply to it, including HIPAA, wage-and-hour rules, and state licensing and visit-verification requirements. Home Scarlet does not provide medical, legal, tax or payroll advice, and using it does not by itself make an agency compliant with any law.
3. Accounts
- Keep your sign-in details confidential and do not share an account between people.
- Agency administrators decide who has access and what each person may see and do.
- Tell us promptly if you believe an account has been accessed without permission.
4. Acceptable use
You agree not to:
- use the service to break the law or to send unlawful, deceptive or unsolicited messages;
- access information you are not authorised to see, or try to get around access controls;
- interfere with the service, test it for weaknesses without our written permission, or copy or resell it;
- upload malicious code or content you have no right to use.
5. Your information
An agency owns the information it puts into Home Scarlet. We use it only to provide the service and as described in our Privacy Policy. The agency is responsible for having the right to store and use that information, including any consent required to email, text or call people.
6. Connected services
Home Scarlet can connect to services from other companies — for example Google Calendar, phone and text providers, email delivery and payment processing. Your use of those services is also subject to their own terms. If you connect your Google account, you can disconnect it at any time in the application.
7. Fees
Fees, billing periods and any usage charges are set out in your agency’s plan or agreement.
8. Availability and changes
We work to keep the service available and secure, but we do not promise it will be uninterrupted or error-free. We may change or improve features over time, and will give reasonable notice before removing something an agency depends on.
9. Disclaimers and limits
To the extent the law allows, the service is provided “as is”, without warranties of any kind, and we are not liable for indirect or consequential losses, or for decisions an agency makes using the service. Nothing in these terms limits liability that cannot be limited by law.
10. Ending use
An agency may stop using the service as set out in its plan or agreement. We may suspend or end access for a serious or repeated breach of these terms. On request we will help an agency export its information within a reasonable period after its account ends.
11. Governing law
These terms are governed by the laws of the State of California, USA, unless a signed agreement says otherwise.
12. Contact
Questions about these terms: support@notify.homescarlet.com
Aloha Senior Home Care, San Diego, California, USA